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09/17/02 Acumen Selects Aradiant

Company Background:


Sam Kephart Bio
Troy Gorostiza Bio

 




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09.17.02

E-LEARNING LEADER VIRTUAL ACUMEN SELECTS ARADIANT CORP. TO PROVIDE CUSTOMERS WITH TECHNICAL SUPPORT

SAN DIEGO - September 17, 2002 - Aradiant Corp., a leading provider of personalized, outsourced customer care, technical support and wireless messaging services, today announced an agreement with Virtual Acumen to provide technical support to its customers. Headquartered in Encinitas, CA., Virtual Acumen creates compelling and artistic e-Learning solutions for business, technology, medical, financial, government and security sectors.

Aradiant's advanced technology enables its customer care professionals, known as Information Guides (iGuidesSM), to provide 24/7 technical support to Virtual Acumen's customers in an efficient and personalized manner through an inbound toll-free number and e-mail. Aradiant's iGuides will assist Virtual Acumen's customers by responding to e-Learning service inquires, general billing inquires and product usage and technical service questions. In addition, Aradiant will capture and distribute call information for analysis and reporting.

"We are delighted to be partnering with Aradiant Corp," said Sam Kephart, president of Virtual Acumen. "Just as the promise of e-Learning means that our customers have access to the educational and training information when they need it, Aradiant will further fulfill that promise by assisting our customers with technical care and service needed to ensure that their e-Learning experience is available and rewarding 24/7."
"This new relationship with Virtual Acumen will enable us to provide a high level of technical customer care to a leading e-Learning organization. Through personal interaction with our iGuidesSM, Virtual Acumen's clients can look forward to a positive and fulfilling customer service experience," said Linda G. Noda Hobbs, president and CEO of Aradiant Corp.

About Virtual Acumen
Virtual Acumen creates compelling and artistic e-Learning solutions for the business, technology, medical, financial, government and security sectors. When Virtual Acumen takes on a project, it assembles a proven and credentialed team of production experts made up of instructional designers, film and video producers, illustrators, animators, composers and database programmers. Their mission is to focus on their customers' particular knowledge sphere and specialized production needs, to tell their story well and deliver measurable outcomes. The assignment may be as simple as creating a basic performance assessment and tracking system, or a complex as producing an entire Private Learning Center (PLC) with streaming media and fully-featured Learning Management System (LMC). Virtual Acumen works with a variety of clients to help them leverage their intellectual assets and best practices to produce "bottom line" results in the following areas: Certification Training, Professional Education, Performance Enhancement, Process Improvement, Simulations/Gaming, Skills Assessment, and Metrics, Analysis and Audit Trails. For more information on Virtual Acumen, call 888-353-5974 or visit www.virtualacumen.com.

About Aradiant Corp.
Aradiant Corp. integrates highly skilled professionals with state-of-the-art technology to provide innovative customer care solutions that enable companies to more effectively communicate inside and outside their organizations. Companies rely upon Aradiant to provide their customers with interactive, value-added services. Aradiant's 24/7 contact center and company headquarters are based in San Diego, California.
Aradiant Corp. is a leading provider of personalized and cost-effective customer care and technical support. The company provides its clients with live-agent, outsourced customer service through a variety of communication channels including toll-free numbers, e-mail, live chat with collaborative browsing, voice-over-Internet, and wireless messaging, all 24/7, 365 days a year. Aradiant also offers reports on customer interaction and purchasing trends to assist companies in increasing sales, profitability, and customer loyalty. For more information please call (858) 505-4368.

Contacts
Brian Suerth, Aradiant Corp.
(858) 505-4368
Email: bsuerth@aradiant.com
Sam Kephart, Virtual Acumen
(888) 353-5974
Email: skephart@virtualacumen.com

 

Sam Kephart


Sam Kephart is Executive Producer / owner of Virtual Acumen and General Manager for Idyllwild Communications LLC, and an independent media production and marketing firm, based in Olivenhain, California.

Mr. Kephart has hosted and/or produced over two hundred and fifty TV projects, including a documentary, cable programs, commercials, corporate overviews, training videos, new technology introductions, and a music video which ran on VH-1. He has produced a variety of sales and training tapes, including three 30-minute programs for the world-renowned author and alternative-healing expert, Dr. Deepak Chopra. He has also worked on a variety of video projects for other noted self-improvement personalities, including Dr. Anthony Alessandra, Anthony Robbins, Brian Tracy, and stage hypnotist Marshall Sylver.

Over the last several years, Sam has pursued strategic relationships within the digital media industry. He's been an active member of the San Diego Digital Multimedia Association and was a Board member, past President, and past Chairman. The DMA represented a wide variety of CD-ROM and software developers, Web site architects, animation/digital design firms, and video production houses. Among others, its members included Time Warner, COX Communications, Imperial Bank, and Pacific Bell.

He regularly coaches early stage tech companies and sits on the Advisory Board of four San Diego Internet companies-MentorU.com, ComplianceCoach.com, TravelPlanet.com, and dial4snax.com. He was also a Founder and Principal in RealNetWorth.com, a financial service web site.

In addition to his television and new media experience, Sam has been an award-winning salesman with over 30 years experience in direct sales, sales training, sales management and marketing, with a special emphasis in dealing with senior level executives, dealer networks, and independent entrepreneurs. His past clients include Allied Signal, 3M, Coca-Cola, Continental Airlines, Westinghouse, and many prominent professionals, artists, and foreign nationals.

Mr. Kephart attended the University of California at San Diego, and graduated Magna cum Laude from National University with a Bachelor of Business Administration degree. He is listed in 1976 Outstanding Young Men of America, Who's Who in Finance and Industry, and Who's Who in the West.

A native of Philadelphia, Kephart has lived in San Diego for thirty years. He currently resides in Olivenhain with his wife Sammie and daughters Alex and Allison. In his spare time, he enjoys traveling, sailing, skiing, horseback riding, and visits to his family's ranch in Yellowstone.

Troy R. Gorostiza
Chief Technology Officer and Co-Founder

Currently, Currently, Troy is the CTO and CLO of Virtual Acumen; a San Diego based e-Learning publishing company. He is responsible for assessing new and current learning models, as well as technology companies, to create the best possible solution for Virtual Acumen's clients. Already, in his first year and a half with Virtual Acumen, he has setup many Strategic Alliances with Technology Partners to create a "Virtual Value Chain", which the company's structure is based upon. He has also taken the current learning products and solutions and increased the quality and user interface through more effective and efficient processes, which many customers and industry experts have commented very positively upon.

Troy Gorostiza is a learning and process evangelist with strong experience within the software and e-learning industries. He has successfully lead expert and technical teams in cross-functional projects and is well versed in project management, proposal writing, strategic design, engineering, development, and implementation of software applications on Client/Server or ASP Networks.

Troy’s previous background includes five years of experience with two different web development and e-learning companies.

At 3 Dog Multimedia, Inc. (San Jose, CA), he started out as an Instructional Designer, creating software training courses on various topics including HTML, DHTML, XML, Novell NetWare 5.0, Netscape Enterprise Server, and Gigabit Ethernet. He was responsible for analysis, content creation, programming, storyboarding and QA testing. He worked with and hired subject matter experts, certification reviewers and content mapping engineers to create courseware that was technically accurate.

After Click2Learn (Bellevue, WA) acquired 3 Dog, Troy oversaw the Instructional Design, Graphics and Programming departments at the Santa Cruz office and was an integral part of a team responsible for landing major deals with Cisco, The Army National Guard, Oracle and Sun Microsystems. He created statements of work for new projects and was responsible for determining the pricing structure for each component of the total e-learning solution package. He simultaneously project managed multiple in-depth computer-based training projects (budgets above $200k-for distribution via CD and Web) to completion within budget and on time.

In addition to his management skills, Troy is very comfortable technically with a variety of network architectures ranging from primarily Windows/NT-based to heterogeneous environments including Novell, NT, Macintosh and Unix to LMS, LCMS and CRM enterprise level solutions.

Troy’s professional affiliations include the Project Management Institute (PMI), San Diego e-Learning SIG, North County e-Learning Group, and Pinnacle Group of San Diego. He’s also involved with the American Society for Training and Development (ASTD), where he has given seminars on instructional design principles and applying ID theories to real-world applications at their quarterly meetings and also is currently serving as the chair of the SDSIC e-Learning group. Troy is currently working with various corporations and individuals in San Diego to create a new non-profit e-Learning organization geared to educate executives on what the subject of e-Learning is all about and the many disparate units to the complete solution.

Troy was educated at California State University, Chico, where he received a BS degree in Instructional Design, with an emphasis in Computers and Multimedia Development. He graduated in the top 5% of his class and is currently working toward his MBA. In addition, he has taken many professional development seminars and classes within the e-Learning space.

One of Troy’s most significant strengths is his complete and thorough understanding of the fragmented e-Learning space. He is extremely proficient on a majority of the Learning Management Systems, Knowledge Chain Management and Courseware development suites, and is involved with the standards based organizations driving the industry today (AICC, SCORM, XML, IEEE).